JW Marriott Tampa Water Street

It was a great stay, we’ve stayed multiple times. The one off thing was when we were checking out. We wanted a luggage cart to our room. We were told we couldn’t have one. A bellhop needed to come with us and the cart. It was strange since we brought the cart ourselves to the room when we arrived, we were packing up our personal belongings and wanted to pack up the cart due to breakable things we purchased on our stay, and at our leisure . Also we were not planning on leaving that soon and wanted to get breakfast . That didn’t happen due to having a young man with us escorting us. We basically rushed packed our our things that could have broke and left immediately, . I am a Plumbing contractor and have been Plumbing for 20 yrs. I do not need help with a cart on wheels or my luggage. I told this to the woman at the desk, but she insisted that we could not take a cart on wheels to our room, the bell hop said yea that this didn’t make sense. You guys need to leave up to your guests if they need or want assistance. It was off and seemed ridiculous! Multiple guests were pushing their own carts our whole stay.

Great. This is our 3 year in a row that we stayed with you. Every time our stay gets better. Kionte welcomed us and what a wonderful, kind and understanding man. He helped me with my cell phone, and he looked into some weird charges that showed up . His hospitality was excellent . He remembered my husband and I all the time and would address us by our names . I walk with a walker and he was so understanding that I can’t stand for a long time so he would move us to a couch or a more comfortable chair to sit on when addressing my bill. You are very lucky to have Kionte as an employee. We are looking forward to see him next year. The other person that was wonderful to us was Roxanne at the bar in the lobby. Besides making great cocktails she has a wonderful personality. This was our first time having her wait on us and what a fantastic job she did. Her personality just shines with that beautiful smile . We felt like we have known each other for years. Between Roxann and Kionte we feel like we have some very good friends at your Marriott. We will be back next year and I hope these two wonderful people are still there.

The staff was very polite and accommodating and the views were excellent. The room was very clean. I especially loved the option to valet my vehicle.

View at Beacon was beautiful and tuna dish was excellent